Terms and Conditions

Terms & Conditions

This document is an electronic record in terms of the Information Technology Act, 2000 and the rules thereunder. This electronic record is generated by a computer system and does not require any physical or digital signatures.

By accessing or using the Sylvory website (“Website”), you agree to be bound by these Terms & Conditions. If you do not agree, please do not use the Website.

1. Definitions

  • “Company”, “We”, “Us”, “Our” refers to Sylvory

  • “User”, “You”, “Your” refers to any person accessing or purchasing from the Website

  • “Products” refers to jewellery and related items sold on the Website

2. Eligibility & User Obligations

By using this Website, you confirm that:

  • You are legally competent to contract under Section 11 of the Indian Contract Act, 1872

  • You will use the Website only for lawful purposes

  • You will not violate any applicable laws, including the IT Act, 2000

  • All information provided by you is true, accurate, and complete

Providing false or misleading information constitutes a violation of these Terms.

3. Intellectual Property Rights

All content on the Website, including text, images, logos, graphics, product designs, and software, is owned by Sylvory and protected under:

  • Copyright Act, 1957

  • Trademarks Act, 1999

  • Other applicable intellectual property laws

Unauthorized use, reproduction, or distribution of any content is strictly prohibited.

4. Product Information & Pricing

  • Product images are for illustrative purposes only; actual appearance may vary

  • Prices are subject to change without prior notice

  • Sylvory reserves the right to correct pricing or description errors

  • In case of incorrect pricing, the order may be cancelled and refunded

5. Orders & Payments

  • Placing an order constitutes an offer to purchase

  • Sylvory reserves the right to accept or reject any order

  • Orders may be cancelled due to stock unavailability, pricing errors, or suspected fraud

  • Payments must be made using authorized payment methods only

All transactions are governed by RBI and payment gateway regulations.

6. Shipping, Returns & Refunds

All shipping, returns, refunds, exchanges, and cancellations are governed by our Returns, Refunds & Cancellations Policy, framed in accordance with the Consumer Protection Act, 2019.

The policy forms an integral part of these Terms & Conditions.

7. Consumer Rights & Grievance Redressal

In accordance with the Consumer Protection Act, 2019, consumers have the right to:

  • Be informed about product quality and pricing

  • Seek redressal for genuine grievances

  • Receive fair treatment and transparent policies

For grievance redressal, please contact:
📧 hello@sylvory.com

We aim to resolve complaints within a reasonable timeframe.

8. Limitation of Liability

To the maximum extent permitted by law:

  • Sylvory shall not be liable for indirect, incidental, or consequential damages

  • Liability, if any, shall be limited to the amount paid by the customer for the product

  • Sylvory is not responsible for delays or failures caused by events beyond reasonable control (force majeure)

9. Indemnification

You agree to indemnify and hold harmless Sylvory from any claims, damages, losses, or expenses arising out of:

  • Violation of these Terms

  • Violation of applicable laws

  • Misuse of the Website or Products

10. Suspension & Termination

Sylvory reserves the right to:

  • Suspend or terminate user access without prior notice

  • Restrict access in case of policy violations or unlawful activity

11. Amendments

Sylvory may modify these Terms & Conditions at any time.
Continued use of the Website constitutes acceptance of the revised terms.

12. Governing Law & Jurisdiction

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

All disputes shall be subject to the exclusive jurisdiction of the courts of West Bengal, India.

13. Grievance Redressal Officer

In accordance with the provisions of the Information Technology Act, 2000 and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, the details of the Grievance Officer are provided below:

Name: Ankit Gupta
Email: ankit.gupta@sylvory.com

The Grievance Officer shall acknowledge the complaint within 24–48 hours and aim to resolve the grievance within 15 days from the date of receipt of the complaint.

Users are requested to include relevant details such as order number, contact information, and a brief description of the issue while submitting a grievance.

14. Contact Information

For any queries related to these Terms & Conditions, please contact:
📧 hello@sylvory.com

By accessing or using the Sylvory website, you confirm that you have read, understood, and agreed to these Terms & Conditions.