Privacy policy

Privacy Policy

This Privacy Policy describes how Sylvory (“we”, “us”, “our”) collects, uses, discloses, and protects your personal information when you visit or make a purchase from our website.

This document is an electronic record under the Information Technology Act, 2000 and does not require physical or digital signatures.

By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

1.1 Personal Information

When you place an order, create an account, subscribe to our communications, or contact us, we may collect:

  • Name

  • Email address

  • Phone number

  • Billing and shipping address

  • Payment-related information (processed securely via third-party payment gateways)

1.2 Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address

  • Browser type and device information

  • Pages visited and interaction data

  • Cookies and similar tracking technologies

2. Use of Information

We use your information to:

  • Process and fulfill orders

  • Communicate order updates, support requests, and service-related messages

  • Improve website performance, user experience, and offerings

  • Send promotional or marketing communications (only where permitted)

  • Detect and prevent fraud or unauthorized activity

  • Comply with legal and regulatory obligations

3. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Enable essential website functionality

  • Understand user behaviour and preferences

  • Improve performance and marketing effectiveness

You can control or disable cookies through your browser settings. Disabling cookies may affect certain website features.

4. Disclosure of Information

We do not sell your personal information.

We may share your information with:

  • Payment gateways and logistics partners

  • Website hosting and analytics service providers

  • Government or legal authorities, if required by law

All third parties are obligated to protect your information and use it only for authorized purposes.

5. Data Security

We implement reasonable security practices and procedures as required under Indian law, including technical and organizational safeguards, to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain personal information only for as long as necessary to:

  • Fulfill the purposes outlined in this policy

  • Comply with legal, accounting, or regulatory requirements

7. Children’s Privacy

Our website is not intended for children under the age of 13 years.
We do not knowingly collect personal information from children. If such data is identified, it will be deleted promptly.

8. Your Rights

You have the right to:

  • Access, update, or correct your personal information

  • Withdraw consent for marketing communications

  • Request deletion of your personal data (subject to legal obligations)

Requests can be made by contacting us at hello@sylvory.com.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of such websites. Users are encouraged to review the privacy policies of third parties separately.

10. Changes to This Policy

We reserve the right to update this Privacy Policy at any time.
Changes will be effective immediately upon posting on the website. Continued use of the website constitutes acceptance of the updated policy.

11. Grievance Redressal Officer

In accordance with the Information Technology Act, 2000 and applicable rules, the details of our Grievance Officer are as follows:

Grievance Officer – Sylvory
📧 hello@sylvory.com

Complaints will be acknowledged within 24–48 hours and resolved within 15 days.

12. Contact Us

For any questions regarding this Privacy Policy or data protection practices, please contact us at:
📧 hello@sylvory.com

By using the Sylvory website, you acknowledge that you have read, understood, and agreed to this Privacy Policy.