FAQ & Support

Placing an order is a breeze! Simply browse our website, select the items you desire, and add them to your cart. Then proceed to the checkout page where you can provide your shipping and payment details. No secret handshakes required, just a few clicks!

If you wish to cancel an order, contact our customer support as soon as possible. They'll assist you in the cancellation process. While we appreciate the enthusiasm for cancellation dances, a simple communication with our team will suffice.

We've got you covered! For size guidance, refer to our handy size chart available on the product page. If you need further assistance, our customer support can provide recommendations. No measuring tape or mind-reading skills required!

While we don't have a secret jewelry fashion spy network (yet), you can stay up-to-date by following our social media accounts, subscribing to our newsletter, or visiting our blog. We'll keep you informed about the hottest trends in silver jewelry!

As much as we appreciate hugs and compliments, we currently accept standard payment methods such as credit/debit cards, PayPal, and other secure online payment options. Spread the love, but please complete your purchase using one of the available methods.

We're all about adding a touch of magic to your gift! We offer gift wrapping services, ensuring that your package arrives beautifully presented. While we can't transform it into an art installation, we'll make it look extra special.

While carrier pigeons and summoning rituals sound intriguing, contacting our customer support is much simpler! You can reach us through the contact information provided on our website. We're here to assist you with any questions or concerns you may have.

Our team works diligently to dispatch orders within 48 hours, but we can't promise cheetah-like speed. Your package will be on its way before you know it!

Absolutely! Once your order is dispatched, we'll provide you with a tracking number. You can track your package's journey and feel like a detective solving the mystery of its delivery.

We understand mistakes happen! Reach out to our customer support as soon as possible with the correct address, and they'll work their magic to update it. Unfortunately, time-travel capabilities are not included.

While we can't promise unicorns or magical delivery schedules, you may be able to coordinate with our shipping partner once your package is en route. Contact them directly to discuss any special delivery arrangements.

No hidden treasure maps, but we've made it easy! You can visit the return/exchange link provided on our website to initiate the process. Follow the simple steps outlined there, and our team will assist you every step of the way.

We're swift like a cheetah in processing returns! Once you've initiated the return, our team will arrange for pickup within 7 days. Rest assured, it'll be a speedy retrieval.

While we can't promise a downpour of pennies, your refund will be issued through the original payment method you used during the purchase. Keep an eye on your account; the refund will be winging its way to you soon!

We're here to make exchanges hassle-free! If you need to exchange for a different size, visit our website's exchange link for instructions. If you prefer direct assistance, our customer support team will be delighted to guide you through the process.

Oops, unexpected transformations do occur! As long as the item is in its original condition (and no longer serenading), you can certainly return or exchange it. You can find the necessary steps on our website's return/exchange link, or you can contact our customer support for personalized guidance.

Gifting surprises can lead to return or exchange needs, and we're here to help! Visit our website's return/exchange link for the necessary instructions. If you have any questions or require further assistance, our customer support is just a click or call away. No secret codes needed; we keep it straightforward for you.

Our warranty lasts for a generous 6 months for repairs. That's longer than most squirrel attention spans! Additionally, we offer a lifetime warranty on the plating of our jewelry, ensuring your pieces stay stunning for years to come.

We've got an enticing offer for you! We offer a lifetime buyback program where you can trade in your jewelry for store credit. While we can't provide a lifetime supply of chocolate, you'll have the opportunity to explore more dazzling jewelry options.

No need to assemble a team of detectives! We've got you covered with our BIS hallmark. All our jewelry is BIS hallmarked, ensuring its authenticity and quality. You can wear our pieces with confidence and sparkle like a true gem.

We've got you covered with the mighty power of real silver! All our jewelry is crafted from genuine silver with a purity of 92.5%, also known as sterling silver. While it may not grant you the invincibility of superhero armor, our jewelry is designed to be durable, ensuring it withstands the test of time and becomes a cherished part of your collection.

The Sylvory Cares campaign is our commitment to making a positive impact on the world. For every sale, we donate 2% to various causes, including nature conservation, animal welfare, and human welfare. While it may not be as magical as a unicorn's journey, it's a heartfelt endeavor to create a better future.

Through the Sylvory Cares campaign, we support initiatives dedicated to preserving and protecting nature. We collaborate with organizations working towards reforestation, environmental conservation, and sustainable practices. While you can't officially join our tree-hugging squad, your support contributes to these crucial efforts.

Our Sylvory Cares campaign extends its paw of support to animal welfare organizations. We donate to shelters, wildlife sanctuaries, and organizations advocating for animal rights. While there is no official honorary membership, your contribution helps us make a difference in the lives of our furry friends.

Sylvory Cares also focuses on uplifting human welfare causes. We donate to organizations supporting education, healthcare, and community development. While we don't have a superhero team, your support empowers us to create positive change in the lives of individuals and communities.

Absolutely! Sylvory Cares is an ongoing initiative, and our commitment to making the world a better place remains steadfast. We will continue to contribute a portion of our sales to various causes, ensuring our dedication to philanthropy remains at the heart of what we do.