FAQ & Support
Below are some of the most common questions our customers have before making a purchase.
If you have any other queries, feel free to write to us at hello@sylvory.com
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Pre Sale Questions
Q: “How do I place an order?”
You can place an order directly on our website by selecting your desired product, choosing the required options, and completing checkout. Once your payment is confirmed, your order will be processed.
Q: “How can I cancel an order?”
If you wish to cancel an order, please contact us as soon as possible at hello@sylvory.com. Orders can be cancelled only if they have not yet been processed or shipped.
Q: “How do I determine the correct size for my jewellery?”
Each product page includes a detailed size guide to help you choose the right fit. If you’re still unsure, feel free to reach out to us and our team will assist you.
Q: “How can I stay updated on the latest silver jewellery trends?”
You can follow us on our social media platforms and subscribe to our newsletter to stay updated on new launches, collections, and trends in silver jewellery.
Q: “What payment methods do you accept?”
We accept all major payment methods including credit/debit cards, UPI, net banking, cash on delivery and other secure online payment options available at checkout.
Q: “Do you offer gift wrapping services?”
Yes, we offer elegant gift packaging for our jewellery, making it perfect for gifting on special occasions.
Q: “How can I contact your customer support team?”
You can reach our customer support team by emailing us at hello@sylvory.com. We’re happy to help with any questions or concerns.
Shipping , Tracking & Delivery
Q: “How long does it take to dispatch my order?”
Orders are usually dispatched within 24–72 working hours after order confirmation. Dispatch timelines may vary slightly during high-volume periods or for made-to-order pieces.
Q: “How can I track my order?”
Once your order is shipped, you will receive a tracking link via email or SMS. You can also track your order using your order number here
Q: “I entered the wrong shipping address. Can I change it?”
If your order has not yet been shipped, we may be able to update the shipping address. Please contact us immediately at hello@sylvory.com with your order details.
Q: “Can I schedule delivery for a specific date or time?”
At the moment, we do not offer scheduled delivery. However, our courier partners will attempt delivery during standard working hours and may contact you if required.
Return & Exchange
Q: “What is your return and exchange procedure?”
You can request a return or exchange by contacting us at hello@sylvory.com within the applicable return window. Our team will guide you through the process step by step.
Q: “In how many days will my return be picked up?”
Once your return request is approved, the pickup is usually scheduled within 2–5 working days, depending on your location and courier availability.
Q: “Where will I receive my refund?”
Refunds are processed to the original payment method used while placing the order. Once approved, the amount is credited within 5–7 working days.
Q: “Can I exchange my item for a different size?”
Yes, size exchanges are possible, subject to availability. Please contact us with your order details, and our team will assist you with the exchange process.
Q: “Can I return or exchange an item if it is damaged or misused?”
Returns or exchanges for damaged items are accepted only if an uncut video of opening the parcel is provided as proof. Items showing signs of wear, misuse, or tampering are not eligible for return or exchange.
Sylvory Advantages
Q: “What is the duration of your warranty?”
We offer a 6-month warranty against manufacturing defects on our jewellery. The warranty does not cover damage caused by wear and tear, misuse, or improper care.
Q: “How can I claim the warranty?”
To claim the warranty, please email us at hello@sylvory.com with your order number, a brief description of the issue, and clear photos or a video of the product. Our team will review the request and guide you through the next steps.
Q: “How can I be assured of the authenticity of your jewellery?”
All Sylvory jewellery is crafted from genuine 925 sterling silver and undergoes strict quality checks. Where applicable, products are accompanied by authenticity certification.
Q: “Do you offer a buyback program?”
At present, we do not offer a buyback program. However, we are always working on introducing more value-driven services for our customers.
