Shipping & Delivery

Shipping & Delivery Policy

At Sylvory, we are committed to delivering your jewellery safely and efficiently. This Shipping & Delivery Policy outlines the terms governing order processing, shipping, delivery timelines, and related matters for all purchases made through our website.

By placing an order on our website, you agree to the terms outlined below.

1. Order Processing

1.1 All orders are processed after successful payment confirmation.

1.2 Orders are generally processed within 1–3 business days. During peak seasons, festive sales, product launches, or promotional events, processing times may be extended.

1.3 Personalized, customized, or made-to-order products may require additional processing time. The estimated dispatch timeline, if applicable, will be communicated on the product page or during checkout.

1.4 Orders are processed only on business days (Monday to Saturday), excluding public holidays.

2. Shipping Destinations

Domestic Shipping

We deliver across most serviceable locations within India through trusted courier and logistics partners.

International Shipping

We also ship to selected international destinations. If your country is serviceable, shipping options and charges will be displayed during checkout.

If your country is not currently available, please contact us at hello@sylvory.com, and we will do our best to assist you.

3. Shipping Charges

3.1 Shipping charges are calculated at checkout based on the delivery location, order value, package weight, and applicable courier rates.

3.2 Any promotional free shipping offers will be subject to the terms and conditions of the respective promotion.

3.3 International shipping charges are calculated separately and may vary depending on the destination country.

4. Estimated Delivery Timelines

India

Metro Cities: 2–5 business days
Other Locations: 3–7 business days

International

International deliveries generally take 7–21 business days, depending on the destination country, customs clearance, and local courier services.

Please note that these timelines are estimates only and are not guaranteed.

5. Customs, Duties & Taxes (International Orders)

5.1 International shipments may be subject to customs duties, import taxes, VAT, GST, brokerage fees, or other charges imposed by the destination country.

5.2 These charges are not included in the product price or shipping charges unless explicitly stated during checkout.

5.3 The customer is solely responsible for paying any customs duties, taxes, or import-related fees required by their country's authorities.

5.4 If an international shipment is refused due to unpaid customs charges or import duties, the customer shall be responsible for any return shipping costs, customs charges, or losses incurred.

6. Order Tracking

6.1 Once your order has been dispatched, you will receive an email and/or SMS containing the shipment tracking details.

6.2 You may also track your order using your order number through our Order Tracking page.

7. Delivery Attempts

7.1 Our courier partners will make delivery attempts according to their standard delivery policy.

7.2 If delivery cannot be completed because the recipient is unavailable or unreachable, the shipment may be returned to us.

7.3 Any re-shipping charges for returned shipments due to unsuccessful delivery attempts shall be borne by the customer.

8. Incorrect or Incomplete Shipping Address

8.1 Customers are responsible for providing accurate and complete shipping information.

8.2 Sylvory shall not be responsible for delays, failed deliveries, or losses resulting from incorrect, incomplete, or inaccurate address information.

8.3 If an order is returned because of an incorrect address, additional shipping charges may apply for re-dispatch.

9. Lost, Delayed or Damaged Shipments

9.1 If your order has not arrived within the expected delivery period, please contact us at hello@sylvory.com.

9.2 In case of lost shipments, we will coordinate with our courier partner to investigate and resolve the matter.

9.3 If you receive a parcel that appears damaged or tampered with, please record an uncut video while opening the package. This video is mandatory for verification and claim processing.

9.4 Claims relating to damaged products must be reported within 48 hours of delivery.

10. Delivery Delays

While we strive to deliver every order within the estimated timeframe, delays may occasionally occur due to circumstances beyond our control, including but not limited to: